If you are a resident of Canada and an Apple Care plus aficionado, and purchased third-party protection plans for your iOS device be it iPhone, iPad or Apple watch there is good news. You can now access service and support directly from Apple, with equivalent coverage as AppleCare+ customers. This means if a customer purchases a protection plan for his or her iPhone from a carrier like Bell or Rogers, or any other you can now book an appointment with an Apple Store or Apple Authorized Service Provider in Canada and receive the same services as AppleCare+, including up to two incidents of accidental damage coverage.
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Apple advises technicians to service customers with an eligible third-party protection plan “in the same manner you do today for AppleCare+” and to “address their issue in the same great way you take care of all their customers.”
According to Apple, Theft, loss, and any accidental damage incidents after the first two will remain handled by carriers and their insurance providers. AppleCare services for third-party protection plans in Canada are supported by Brightstar.
Apple Care Plus Coverage
Most Apple hardware comes with a one-year limited warranty and up to 90 days of complimentary telephone technical support. To extend your coverage further, purchase the AppleCare Protection Plan or AppleCare+. Because Apple makes the hardware, the operating system, and many applications, Apple products are truly integrated systems. AppleCare products give you one-stop service and support from Apple experts, so most issues can be resolved in a single call.
Does Apple Care Plus cover loss?
This covers technical support, Apple hardware and software support. Both AppleCare+ and AppleCare+ with Theft and Loss extend that coverage for up to two years and give you additional features such as 24/7 tech support and accidental damage coverage.
- AppleCare+ for iPhone includes up to two incidents of accidental damage coverage, each subject to the service fees, plus applicable tax. In addition, you’ll get Express Replacement Service and 24/7 priority access to Apple experts by chat or phone.
- For screen damage, you need to pay $29 and for any other accident damage $99.
- Apple care + with Theft and loss deductible of $199 for iPhone 8, iPhone 7, and iPhone 6s; $229 for iPhone XR, iPhone 8 Plus, iPhone 7 Plus, and iPhone 6s Plus and $269 for iPhone XS, iPhone XS Max, and iPhone X
For technical support AppleCare products provide one-stop service and support from Apple experts, so most issues can be resolved in a single call. Should you need repair or replacement, there are convenient service options like 24/7 priority access to Apple Support via chat or phone; Mail-in repair: Mail in your iPhone using a prepaid shipping box provided by Apple; Carry-in repair: Take your iPhone to an Apple Store or Apple Authorized Service Provider and Express Replacement Service.
For hardware support both AppleCare+ options provide repair or replacement hardware service for your iPhone and include up to two incidents of accidental damage, theft, or loss depending on the plan you choose. Each incident is subject to a service fee or deductible. This covers your Battery, earphones and accessories.
For software support with either AppleCare+ option, Apple experts can help troubleshoot issues with your iPhone, iOS, iCloud, and Apple-branded apps, including using iOS and iCloud, questions about Apple-branded iPhone apps such as FaceTime, Mail, and Calendar and connecting to wireless networks.
You can purchase either an AppleCare+ product with your new iPhone or buy it within 60 days of your iPhone purchase. If you do it online it requires you to verify your serial number and run a remote diagnostic. At an Apple Store, it covers inspection of the iPhone and proof of purchase is required.
You can also call (800) 275-2273 and need to run a remote diagnostic and provide proof of purchase.
AppleCare+ with Theft and Loss coverage requires you to have Find My iPhone enabled on your device at the time it is lost or stolen.
Finally, note that an Apple care plus subscription starts from $5.99/mo. for up to 24 months or from $129.00 and AppleCare+ with Theft and Loss costs from $9.99/mo. for up to 24 months or from $199.00
To schedule an appointment with an Apple Store or Apple Authorized Service Provider in Canada, head to the Get Support page on Apple’s website.
1. What is Apple Care Plus?
Apple Care Plus is an extended warranty and technical support service provided by Apple for their products. This service is available for iPhones, iPads, Macs, and other Apple products.
2. What does Apple Care Plus cover?
Apple Care Plus provides coverage for up to two incidents of accidental damage. This includes incidents such as dropping your iPhone and cracking the screen or spilling liquid on your device. Additionally, Apple Care Plus provides technical support for your device, including assistance with software issues and hardware repairs.
3. How do I purchase Apple Care Plus?
Apple Care Plus can be purchased either at the time of purchase of your iPhone or within 60 days of your iPhone purchase date. You can purchase Apple Care Plus either online or through an Apple Store.
4. How much does Apple Care Plus cost?
The cost of Apple Care Plus varies depending on the device you are purchasing it for. For the iPhone, Apple Care Plus starts at $199 CAD.
5. What is Carrier Protection?
Carrier Protection is an additional insurance plan that you can purchase from your carrier to protect your iPhone from accidental damage, loss, or theft. This insurance plan is offered by carriers such as Rogers, Bell, Telus, and Fido in Canada.
6. What does Carrier Protection cover?
Carrier Protection typically provides coverage for accidental damage, loss, or theft of your iPhone. This can include incidents such as dropping your iPhone and cracking the screen or having your iPhone stolen. Additionally, some carrier protection plans may provide coverage for international travel, extended warranties, or technical support.
7. How do I purchase Carrier Protection?
Carrier Protection can be purchased either at the time of purchase of your iPhone or within a certain period of time after your purchase. This varies depending on the carrier you are purchasing from. You can purchase Carrier Protection either online or through your carrier’s retail locations.
8. How much does Carrier Protection cost?
The cost of Carrier Protection varies depending on the carrier and the level of coverage you choose. Typically, Carrier Protection plans start at around $7 CAD per month.
9. Should I purchase Apple Care Plus or Carrier Protection?
The decision of whether to purchase Apple Care Plus or Carrier Protection ultimately depends on your individual needs and preferences. Apple Care Plus provides coverage for accidental damage and technical support, while Carrier Protection provides coverage for accidental damage, loss, or theft. Additionally, Apple Care Plus is provided by Apple, while Carrier Protection is provided by your carrier. It’s important to weigh the cost and coverage options of each plan and decide which plan best suits your needs.
10. Can I purchase both Apple Care Plus and Carrier Protection for my iPhone?
Yes, you can purchase both Apple Care Plus and Carrier Protection for your iPhone. This will provide you with an added layer of protection for your device.
In summary, both Apple Care Plus and Carrier Protection are insurance plans that can provide added protection for your iPhone. Apple Care Plus provides coverage for accidental damage and technical support, while Carrier Protection provides coverage for accidental damage, loss, or theft. It’s important to weigh the cost and coverage options of each plan and decide which plan best suits your needs.